Warranty and Returns
Return Policy of Nina-Nicole
If for any reason you are not satisfied with your order, please contact us. At Nina-Nicole, we strive to ensure that our customers are 100% satisfied with the product they have purchased from us. Here are some frequently asked questions about our return policy:
How long is the return period?
You can return a product within 30 days of receiving it from our supplier.
What are the conditions?
- Unused products can be returned, provided they are in their original packaging.
- Custom-made products, such as tailored items, cannot be returned.
How long does it take to get my money back?
A full refund will be issued via the original payment method as soon as we have received, checked, and confirmed that the products have not been opened. All customers must contact us after sending back the package and provide us with the shipping information so we can process the refund. Please note that most financial institutions take an average of 3-5 business days to process your refund.
Do I have to pay for my return shipping?
Yes, all customers are responsible for their own return shipping costs. We recommend sending your return with a trackable option, as we cannot take responsibility for lost return shipments.
Can I return my product without contacting you?
You must contact us before sending your return, as the return address differs from the address where your order was originally shipped.
How can I contact you?
You can reach us via email at Support@Nina-Nicole.com or through the form below. The Nina-Nicole team is available seven days a week, 24 hours a day. We guarantee a response within 24 hours and are happy to assist you!
My order is damaged, what should I do?
To expedite the process, please send a photo clearly showing the defect of the item. The best photos are taken on a flat surface, where the defect and the item are well visible. We will use this information to assist you with your order and to prevent errors in the future.
If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product.
We understand that you may sometimes be dissatisfied with your order. At Nina-Nicole, we want to ensure that you are happy with your purchase. Therefore, we offer you a right to return to meet your needs. Below are the details of our return conditions.
If you wish to cancel your order immediately after payment, we will process this within one hour, as all orders are processed within a maximum of two hours.
General Conditions for Returns:
- Returns are accepted within 60 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging.
- Liquids, such as some beauty products, must not be opened or used.
- Always include the original proof of purchase with the invoice.
Return Procedure in 4 Simple Steps:
Step 1: Contact our customer service via email at support@Nina-Nicole.com. Our staff will send you a return form. Please read the terms on the return form carefully before returning the product.
Step 2: Complete the return form in full.
Step 3: Send your order to the following address:
LANE 225 NO 88 Kaiyuan Road, HongTang, JiangBei, Ningbo City, Zhejiang Province, China 315033
Make sure the package has a Track & Trace code and pay for the shipping and delivery costs. You are responsible for the safe and undamaged return of the product.
Step 4: Refund of the purchase amount. Once we have received the package in good condition, we will deposit the purchase amount back to your account within 7 business days.
If you have further questions about our return conditions or return procedure, please don’t hesitate to contact our customer service team via support@Nina-Nicole.com. We are here to help you and improve your experiences with Nina-Nicole.